End-user support
Windows 10/11, device provisioning, troubleshooting, Microsoft 365, MFA, documentation, and asset tracking.
IT SUPPORT • SYSTEMS ADMINISTRATION • HOME LAB
Hi, I'm Robert Bruegger.
I build, support, and solve.
IT support professional combining real-world end-user support, team leadership, and hands-on server and networking projects.
Building skills in systems administration, Linux, and cybersecurity
01 / ABOUT
Support experience.
Curiosity to build.
I have experience supporting Windows devices, Microsoft 365, user accounts, hardware, and day-to-day technology needs across multiple offices. I also bring years of leadership, training, and customer service experience.
I earned an associate degree in Desktop Support Technician and continue studying systems administration and cybersecurity. Outside the classroom, I build and maintain a home lab to put those skills into practice.
Connect on LinkedIn ↗
02 / TECHNICAL SKILLS
What I work with
Systems & networking
Windows Server, Active Directory, DNS, DHCP, GPO fundamentals, file permissions, PowerShell, and Linux.
Cloud & security
AWS Cloud Foundations, introductory cybersecurity, endpoint security, virtualization, and practical lab administration.
03 / FEATURED PROJECTS
Built to learn.
Built to last.
HOME LAB01 ↗
Dell PowerEdge T420
Eight 600 GB SAS drives and a dedicated server for virtualization experiments, Linux administration, and hosting this portfolio. Proxmox deployment is a work in progress.
Proxmox (planned)RAIDVirtualization
HOME MEDIA02 ↗
HPE ProLiant ML110 Gen9
Windows Server home server hosting a personal collection of movies, TV shows, and music through Plex, alongside IIS and SMB file-sharing experiments.
Windows ServerPlex
IISSMB
WINDOWS SERVER LAB03 ↗
AllMash Brewery Domain
Designed a simulated Active Directory environment with organizational units across three states , hundreds of user accounts, shared folders, permissions, Group Policy, and PowerShell automation.
Active DirectoryGPOPowerShellDNS
POWERSHELL04 ↗
Knowing Desktop Ticker
A personal PowerShell desktop companion that displays rotating facts in a ticker near the Windows taskbar.
PowerShellWindowsAutomation
04 / PROFESSIONAL EXPERIENCE
My background
JAN 2023 — MAR 2025
IT Support Technician
Evo Counseling
Provided end-user support across multiple office locations, troubleshooting Windows devices , Microsoft 365 and Outlook, software, printers, and network connectivity. Assisted with device setup, onboarding, account administration , and technology support in a healthcare setting with attention to HIPAA requirements.
2019 — PRESENT
Community Support Manager
Community Living Connections
Coordinate multi-site operations, supervise and train employees, respond to urgent issues , and document processes while maintaining strong communication and customer service.
05 / EDUCATION & CERTIFICATIONS
Always learning.
Always building.
System Administration Specialist
Associate Degree · Madison College
Currently pursuing an Associate Degree in System Administration Specialist , building hands-on experience in Windows Server administration, Active Directory, Group Policy, Linux, networking, virtualization , and PowerShell scripting. Coursework focuses on configuring, managing, securing, and troubleshooting IT infrastructure.
Desktop Support Technician
Associate Degree · Madison College
Completed an IT-focused associate degree covering desktop support, computer hardware, operating systems , troubleshooting, end-user technology, and foundational IT administration.
Certifications & learning credentials
Cloud Foundations
Completed November 2025 · Foundational cloud concepts and AWS services.
Foundations of Cybersecurity
Completed January 2026 · Core security principles, risks, and professional practices.
06 / CONTACT
Let's solve something together.
Interested in connecting about IT support, desktop support, or systems administration opportunities?
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